Brand control
Custom voice and welcome
Set brand-specific opening messages, tone, and reply behavior for every workspace you manage.
Multi-workspace AI chat platform
One polished chat system for every brand, branch, and client you manage.
Lumina Chat gives each company its own branded widget, inbox, AI rules, team access, and deployment key while your team runs everything from one clean control layer.
Workspace model
Isolated
Separate company data, inboxes, settings, and AI behavior cleanly.
Rollout
Fast
Deploy with widget embed, API, or both depending on the surface.
Operations
Human-ready
Handle live takeovers, images, and voice notes in one inbox.
Agencies
Product teams
Franchise groups
Regional service brands
Platform showcase
A sharper look at the product experience
Desktop dashboard
Widget
Mobile
Desktop control center
Monitor conversations, manage settings, review AI performance, and operate client or brand workspaces from one clean desktop view.
Embeddable widget
Give visitors a branded, modern support surface that works naturally inside any website flow.
Mobile workspace
Stay on top of customer conversations and workspace status from a smaller screen without losing clarity.
Built for teams rolling customer chat across many websites without losing brand separation or operational control.
Shared dashboard
Tenant isolation
Widget + API
Human takeover
Why Lumina
The structure of a SaaS platform, not a one-off chatbot install.
Lumina Chat is built for repeatable rollout. New workspaces can go live quickly while history, access, AI rules, and deployment settings stay organized by company.
Team workflow
Automation with handoff
Let AI handle first response, then route sensitive or media-heavy conversations to the right agent.
Platform reach
Website and API delivery
Run the same backend across websites, customer portals, and future digital channels.
Features
Everything needed to launch, manage, and scale AI chat for companies.
Every workspace includes deployment, inbox management, AI controls, access roles, and message history so teams can operate support with consistency.
Workspace isolation
Separate every company at the schema layer to keep history, settings, and operations boundaries clean.
Shared admin dashboard
Give owners, admins, and agents one place to monitor inbox volume, active conversations, and response quality.
AI policy controls
Configure FAQs, custom answers, welcome copy, and escalation rules for each company workspace.
Media-ready conversations
Support real customer flows with images, voice notes, AI replies, and human takeover in the same thread.
How it works
From new workspace to live chatbot in four clear steps.
Set up the company workspace, define the assistant behavior, deploy the widget, and manage customer conversations from one dashboard.
Step 1
Create the workspace
Register the company, assign its domain, create the owner account, and generate the deployment key.
Step 2
Set AI behavior
Add FAQs, welcome messages, custom responses, and routing rules for the company team.
Step 3
Install the widget
Publish on the company website with one script tag or connect the API to a custom frontend.
Step 4
Run the inbox
Track conversations, review media sent by visitors, and respond as agents when needed.
Integration
Launch on websites fast or connect it to your own application.
Lumina Chat is designed for both operators and engineering teams. Use the widget for the fastest rollout, or use the API when you need a custom customer experience.
Website deployment
Best for marketing sites, support centers, booking pages, and customer portals. Add the script tag and attach the workspace API key.
External channel integration
Send and retrieve conversations from another frontend, commerce stack, CMS, or internal product while preserving company history.
1. Create a workspace
POST https://lumichat.lightmgroup.com/api/tenant/register/
{
"name": "Northstar Health",
"domain": "support.northstarhealth.com",
"owner_first_name": "Nadia",
"owner_last_name": "Cole",
"owner_email": "nadia@northstarhealth.com",
"password": "StrongPass123!"
}2. Install the widget
<script
src="https://lumichat.lightmgroup.com/widget.js"
data-key="API_KEY"
></script>3. Exchange messages
POST https://lumichat.lightmgroup.com/api/chat/send/
X-API-Key: API_KEY
{
"visitor_id": "prospect_4821",
"message": "Can I speak to your implementation team?",
"page_url": "https://northstarhealth.com/contact"
}Security and architecture
Made for clean separation, controlled access, and safe rollout.
- Schema isolation: each workspace is separated at the PostgreSQL schema layer.
- Workspace API keys: widgets and external clients authenticate with company-specific deployment keys.
- Role-based access: owners, administrators, and support agents only see the workspace they belong to.
- Production readiness: environment variables, PostgreSQL setup, static assets, and cPanel Passenger deployment are already prepared.
Best fit
Built for teams rolling chat out across multiple business surfaces.
Agency groups
Manage customer chat for many client websites from one SaaS platform while keeping client data separated.
Software companies
Create different assistants for different products, markets, or business units without rebuilding the backend.
Regional service brands
Standardize chatbot quality while routing conversations to local teams for bookings, support, and sales.
Get started
Launch the first company workspace and scale from there.
Create the workspace, configure the assistant, install the widget, and start handling customer conversations from a platform designed for company use.